AI for delightful customer service
The enterprise-grade AI agent you can rely on.
The AI workforce humans can lean on.
Never tires, never quits, and always improves.
Scale to meet any demand.
The one AI agent platform that adapts to you, not the other way around.
Deliver AI customer support on any channel. Integrate with your support software.
Everywhere your customers are, before they even ask.
Boost resolution rates and reduce response times with AI customer service agents designed for omnichannel support.
1 Anywhere
Anywhere, anytime AI agent
Support customers 24/7 with AI customer service agents that deliver instant support—on mobile, web, social media, SMS, or email.
2 Continuous
Never lose a thread
Let your AI customer service agent pick up the conversation exactly where your customer left off, on any channel.
3 Proactive
Proactively engage your customers
Reach your customers before they reach you. Our AI agents anticipates needs and proactively initiates conversations on your customers' preferred channels.
4 Unified
Say goodbye to fragmented insights
Connect the dots with a 360° view of your customer. Turn omnichannel conversations into unified customer insights to inform smarter business decisions.
Anywhere, anytime AI agent
Support customers 24/7 with AI customer service agents that deliver instant support—on mobile, web, social media, SMS, or email.
Command your AI
agents from one hub.
Build, test, and evaluate your AI workforce—all from one intuitive control center.
Connecting the world with AI agents.
6 billion users and counting.
Scalable and compliant
6 billion+
End users globally
300M+
Monthly active users
99.9%+
Uptime
Industry leaders fly with Sendbird.
It's your turn to rise with AI and comms.
I’m confident if we did this in house, it would have been at least six to nine months without Sendbird.
96%
"We chose Sendbird for its feature-rich chat service and proven ability to support our traffic and growth."
43%
"The onboarding package was exceptionally beneficial and responsive. The team quickly adapted and addressed our evolving needs, ensuring our requirements were met."
56%
"Sendbird boosted engagement, improved conversions, and reduced SMS costs with seamless notification integration."
70%
"Sendbird took on the complexities of real-time messaging, saving us significant resources and effort."
"Sendbird is an important partner for Carousell."
I’m confident if we did this in house, it would have been at least six to nine months without Sendbird.
96%
"We chose Sendbird for its feature-rich chat service and proven ability to support our traffic and growth."
43%
"The onboarding package was exceptionally beneficial and responsive. The team quickly adapted and addressed our evolving needs, ensuring our requirements were met."
56%
"Sendbird boosted engagement, improved conversions, and reduced SMS costs with seamless notification integration."
70%
"Sendbird took on the complexities of real-time messaging, saving us significant resources and effort."
"Sendbird is an important partner for Carousell."
I’m confident if we did this in house, it would have been at least six to nine months without Sendbird.
96%
"We chose Sendbird for its feature-rich chat service and proven ability to support our traffic and growth."
43%
"The onboarding package was exceptionally beneficial and responsive. The team quickly adapted and addressed our evolving needs, ensuring our requirements were met."
56%
"Sendbird boosted engagement, improved conversions, and reduced SMS costs with seamless notification integration."
70%
"Sendbird took on the complexities of real-time messaging, saving us significant resources and effort."
"Sendbird is an important partner for Carousell."
I’m confident if we did this in house, it would have been at least six to nine months without Sendbird.
96%
"We chose Sendbird for its feature-rich chat service and proven ability to support our traffic and growth."
43%
"The onboarding package was exceptionally beneficial and responsive. The team quickly adapted and addressed our evolving needs, ensuring our requirements were met."
I’m confident if we did this in house, it would have been at least six to nine months without Sendbird.
96%
"We chose Sendbird for its feature-rich chat service and proven ability to support our traffic and growth."
43%
"The onboarding package was exceptionally beneficial and responsive. The team quickly adapted and addressed our evolving needs, ensuring our requirements were met."
56%
"Sendbird boosted engagement, improved conversions, and reduced SMS costs with seamless notification integration."
70%
"Sendbird took on the complexities of real-time messaging, saving us significant resources and effort."
"Sendbird is an important partner for Carousell."
56%
"Sendbird boosted engagement, improved conversions, and reduced SMS costs with seamless notification integration."
70%
"Sendbird took on the complexities of real-time messaging, saving us significant resources and effort."
"Sendbird is an important partner for Carousell."
Transparent AI on a secure platform.
Confidently adopt AI with a platform that meets the highest standards of security, privacy, and compliance.
Ensure every connection to your website, mobile apps and system of records, complies with your policies and security standards to safeguard sensitive data.
Gain full visibility into your AI agent's decision-making and performance. Monitor, audit, and refine to align with your business standards.
Your data remains yours. We never access, use, or share it, ensuring full compliance with your governance policies.
Built with PII protection in mind, using encryption, data masking, and region-specific storage—all backed by TLS 1.3 transport security.
Enterprise support for AI you deserve.
Our team combines years of expertise in AI, machine learning, prompt engineering, chat, and system integrations to help you confidently design and deploy your AI agents.
Professional services
Benefit from our forward deployment team's expertise to meet your AI needs.
Global customer success
Receive dedicated support from onboarding to renewal, access to best practices.
24/7 technical support
Get the help you need, when you need it on digital channels or in-person.
Tailored SLA plans
Enterprise SLA to keep your business running smoothly when it matters most.
Professional services
Benefit from our forward deployment team's expertise to meet your AI needs.
Global customer success
Receive dedicated support from onboarding to renewal, access to best practices.
24/7 technical support
Get the help you need, when you need it on digital channels or in-person.
Tailored SLA plans
Enterprise SLA to keep your business running smoothly when it matters most.
AI agent FAQs
Sendbird is the omnipresent AI agent platform enterprises choose to elevate customer experience, by initiating autonomous support & sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages.
Combining omnichannel AI and battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale.
Sendbird AI agent perceives customer intent, takes the right action, and adapts over time through real-time interactions. It instantly resolves common issues and escalates complex ones to human agents with full context, boosting resolution rates while enhancing the customer experience.
Sendbird AI delivers instant, high-accuracy responses across every customer touchpoint - mobile native, web, SMS, email and social channels, so you are always available where your customers need you. It handles complex questions and smartly routes them to human agents when needed. By combining the omnipresent AI with seamless human support, Sendbird significantly cuts response time and boost resolution rate, even during peak volumes.
Yes. Sendbird AI is enterprise-grade and compliant with major data privacy regulations including GDPR, CCPA, and HIPAA. All conversations are encrypted in transit and at rest, and our data handling follows strict security protocols.
Sendbird offers flexible, consumption-based AI agent pricing tailored to your business size and conversation volume. Custom quotes are available upon request. While we don’t offer a free trial, you can contact us for a personalized demo.
Sendbird offers white-glove support through a dedicated professional services team to ensure fast, seamless deployment. Our tiered support plans include SLA-backed support and access to AI experts to help you optimize performance, measure ROI, and continuously improve your AI agent.